LEGAL REFERENCE

Your Privacy Matters to Us

We built delimajitu around your account security and data protection. Every deposit through DANA, OVO, GoPay or QRIS, every table session, and every personal detail you share stays...

Data EncryptedQRIS SecureAccount ProtectedPayment SafeIndonesia Compliant
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delimajitu Your Privacy Matters to Us

How We Handle Your Information

delimajitu collects account details, payment information and gameplay history to deliver your lobby experience, process withdrawals and comply with local regulations in supported Indonesian regions. We never sell your data to third parties. Your DANA, OVO, GoPay and QRIS transactions are tokenized and stored separately from your profile. We use cookies to remember your preferences and keep you logged in securely. If

you close your account, we retain transaction records for regulatory purposes but delete personal identifiers within 90 days.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

HELP CHANNELS

Privacy Questions? Reach Out

Team online

Email Support

Send privacy concerns to our data team at [email protected]. We respond within 48 hours and can help with data access requests or account deletion.

Live Chat

Open the chat widget in your account dashboard to ask about how your information is used. Our team can walk you through your data settings in real time.

Account Settings

Review and update your personal details, communication preferences and data-sharing choices directly in your account. Changes take effect immediately.

TRUST MARKERS

Privacy Standards We Follow

Encryption Standard

All account logins and payment flows use TLS 1.3 encryption. Your DANA, OVO, GoPay and QRIS details never travel unencrypted across our network.

Regular Audits

We conduct quarterly security reviews and penetration testing to find and fix vulnerabilities before they affect your account or payment data.

Staff Training

Every team member who touches customer data completes annual privacy and security training. Access is role-based and logged.

Incident Response

If a breach occurs, we notify affected accounts within 24 hours and provide guidance on account recovery and payment protection steps.

Data Retention

We keep transaction records for seven years to meet regulatory requirements. Personal profile data is deleted 90 days after account closure.

Third-Party Vendors

Payment processors, hosting providers and analytics partners sign strict data-protection agreements. We audit them annually for compliance.

Privacy Across delimajitu

Casino TablesLive dealer sessions are recorded for dispute resolution only. Video is deleted after 30 days unless a claim is filed.
Slot LobbiesSpin history and RTP data are stored in your account for transparency. You can download a full gameplay report anytime.
Sportsbook MarketsBet slips and settlement records stay in your account indefinitely. We use this data only to calculate your account balance and tax reporting.
Payment MethodsDANA, OVO, GoPay and QRIS tokens are stored separately from your profile. We never store full card or wallet numbers.
Account ClosureWhen you close your account, all personal data is flagged for deletion within 90 days. Transaction records remain for regulatory compliance.
Marketing EmailsWe send promo updates only if you opt in. You can unsubscribe from any email with one click; we honor it within 24 hours.
Mobile AppThe delimajitu app uses the same encryption and data handling as the web platform. App permissions are minimal and optional.
AT A GLANCE

What This Policy Covers

01
Account Registration Your name, email, phone and address are collected to verify your identity and comply with Indonesian regulations. We use this only for account recovery and legal notices.
02
Payment Processing DANA, OVO, GoPay and QRIS transactions are processed through encrypted channels. We store only a token reference, never your full payment credentials.
03
Gameplay Analytics We track which games you open, how long you play and your session patterns to improve lobby recommendations and detect account abuse.
04
Device Information Your IP address, browser type and device ID are logged for security. We use this to flag unusual login attempts and protect your account.
05
Communication Records Chat transcripts with our support team are stored for 12 months to resolve disputes and improve our service. You can request deletion anytime.
06
Cookies & Tracking We use session cookies to keep you logged in and analytics cookies to understand how you navigate the lobby. You can disable non-essential cookies in settings.

Privacy Policy Questions

Yes. Email [email protected] with your account ID and we'll send a complete data export within 7 days. It includes your profile, transaction history, gameplay records and all communications with our team.

Personal identifiers like your name and email are deleted within 90 days. Transaction records stay for seven years to meet regulatory requirements in supported Indonesian regions. You can request early deletion of non-regulatory data.

No. We never sell your data. We share information only with payment processors (DANA, OVO, GoPay, QRIS partners), hosting providers and legal authorities when required by law in your region.

Payment credentials are tokenized immediately and stored in a separate encrypted vault. We never see your full card or wallet number. All transactions use TLS 1.3 encryption and are monitored for fraud.

Absolutely. Every promotional email includes an unsubscribe link. Click it and we'll remove you from our list within 24 hours. You'll still receive account alerts and transaction confirmations.

Contact us immediately at [email protected] or use live chat in your account. We'll review your login history, reset your password and monitor for unauthorized activity. We notify you of any confirmed breach within 24 hours.

Gameplay records stay in your account indefinitely so you can review your history anytime. If you close your account, we delete gameplay data after 90 days unless a dispute is pending.